A family-owned and operated company that sells collectible items through the mail and at its Web site is preparing to outsource its distribution department within the next 4 weeks. This will mean letting go or reassigning about 1/3 of its work force. Also, company employees must learn how to use the new computerized system even though many of them have resisted other forms of computerization. Describe the resistance to change that exists at this company in terms of the two critical elements to consider when making such a change.

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The Answer of A family-owned and operated company that sells collectible items through the mail and at its Web site is preparing to outsource its distribution department within the next 4 weeks. This will mean letting go or reassigning about 1/3 of its work force. Also, company employees must learn how to use the new computerized system even though many of them have resisted other forms of computerization. Describe the resistance to change that exists at this company in terms of the two critical elements to consider when making such a change.

A Family-Owned and Operated Company That Sells Collectible Items Through