Scenario A. Owners from two businesses have asked you which type of control system they should utilize. To help you make your decision, they have each provided a brief description of their organization. Alpha Omega, Inc. is a large corporation built in the 1950s. They produce chemical concentrates for industrial cleaning. Their organization uses a strict set of rules and regulations with their workforce. They have the ability to track a large amount of data using statistical techniques. Mid-Atlantic Health is a regional medical center. They want to use a control system that will allow them to tie pricing of services and profits to specific services in the medical center.
-The control systems that should be used in the scenarios above were developed by
A)W.Edwards Deming.
B)William Ouchi.
C)Frederick Taylor.
D)Xerox.
E)Motorola.

Question

Quizplus · Accepted Answer

Both scenarios described in the question can benefit from the use of a control system developed by William Ouchi - the Theory Z management approach. Alpha Omega, Inc. can benefit from the emphasis on employee involvement and the use of statistical tools for continuous improvement. Mid-Atlantic Health can benefit from the emphasis on long-term employment and the linking of individual performance to the overall success of the organization. Neither Frederick Taylor's scientific management, nor control systems developed by Xerox or Motorola, are relevant to the scenarios described. W. Edwards Deming's management philosophy could be helpful for Alpha Omega, but it does not address the specific needs of Mid-Atlantic Health.