Scenario A. You and several colleagues are having a conversation while enjoying a lunch break at the office. You notice that two of the people are having trouble communicating. Andrea has told Burt the same thing three times. However, Burt appears not to understand the message. You believe this is because Burt does not let Andrea finish a sentence before jumping in and moving on in the conversation, assuming that he knows what Andrea is saying.
-In this situation,if Burt is ignoring some of the information sent by Andrea,it would be an example of
A)perception.
B)filtering.
C)comprehension problems.
D)media richness.
E)persuasiveness.

Question

Quizplus · Accepted Answer

Burt's behavior suggests that he is filtering Andrea's message by only paying attention to parts of it and assuming that he already knows what she is going to say. This filtering results in comprehension problems, as Burt is not fully understanding the message that Andrea is trying to convey. Therefore, filtering is the best choice to describe Burt's behavior in this scenario.