Jim Smith,a manager at First Customer Ford,strives for long-term improvement rather than short-term profit.He has done this for years regardless of the economic environment.This is an example of which of Deming's 14 points of quality?

Question

Quizplus · Accepted Answer

Jim Smith's focus on long-term improvement rather than short-term profit aligns with Deming's point on creating constancy of purpose. This involves developing a clear and consistent mission for the organization that guides decision making and actions over the long-term.

Jim Smith,a Manager at First Customer Ford,strives for Long-Term Improvement