When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner,this is an example of:
A)random sampling error
B)self-selection bias
C)auspices bias
D)social desirability bias

Question

Quizplus · Accepted Answer

This is an example of self-selection bias because the customer decided to fill out the survey on their own without being selected at random. The customer’s negative experience with the hotel’s room service may motivate them to provide feedback, while a satisfied customer may not feel the need to fill out the survey.

When a Hotel Customer Decides to Fill Out a Customer