When Sara instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Sara has effective ________ skills.
A)human
B)conceptual
C)intuitive
D)visionary

Question

Quizplus · Accepted Answer

Sara is skilled in handling human interactions and communication, specifically in the context of dealing with customers and their concerns. This requires strong interpersonal skills and emotional intelligence, which fall under the category of "human skills" in management literature. The other options do not fit as well, as they are not directly related to Sara's ability to handle customer complaints.

When Sara Instructs New Employees on Handling Customer Complaints,she Motivates