Ella's company cannot afford to give their customer service representatives (CSR), who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.
A) underbenefiting
B) over-benefiting
C) equity
D) equality

Question

Quizplus · Accepted Answer

Giving bonuses based on productivity ensures equity, as employees who are more productive and contribute more to the company's success will receive larger bonuses than those who are less productive. It does not underbenefit or over-benefit any employees, as their bonus is directly tied to their individual performance. It is not focused on achieving equality, as the bonuses are not distributed evenly among all employees regardless of their performance.

Ella's Company Cannot Afford to Give Their Customer Service Representatives