Hiring people who are efficient,trainable,and willing to follow standardized procedures would support a(n)________ competitive advantage.
A)product leadership
B)operational excellence
C)customer intimacy
D)training and development

Question

Quizplus · Accepted Answer

Operational excellence is achieved by standardizing processes and ensuring efficiency in operations. Hiring individuals who are efficient and trainable, and who are willing to follow standardized procedures, would help achieve this competitive advantage. Product leadership, customer intimacy, and training and development are not directly related to the hiring of efficient, trainable, and process-oriented individuals.

Hiring People Who Are Efficient,trainable,and Willing to Follow Standardized Procedures