All of the following are important concerns of business customers except
A) achieving a specific level of quality in the products offered to target markets.
B) obtaining a level of quality that meets specifications.
C) obtaining products that exceed specifications to ensure the best possible product performance.
D) obtaining products for which the quality level is consistent.
E) supporting customers with services they expect.

Question

Quizplus · Accepted Answer

Choice C is incorrect because business customers typically seek products that meet their specifications rather than exceed them. Exceeding specifications might imply unnecessary additional costs without providing extra value to the business customer.

All of the Following Are Important Concerns of Business Customers