When a customer takes part in the production of a service, other customers can affect the outcome of the service.

Question

Quizplus · Accepted Answer

This is true because the behavior and actions of other customers can influence the outcome of the service. For example, in a restaurant, if one customer is being loud and disruptive, it can affect the experience of other diners. Similarly, in a group fitness class, one participant's lack of effort or participation can bring down the energy level and motivation for the rest of the group.

When a Customer Takes Part in the Production of a Service