Bethany has just opened a new service business called Paws n' Claws, which provides dog grooming and doggie day care. Bethany has done research about the role dogs play in today's culture, particularly for those people who do not have children. She knows that some of these people represent a target that is urban, professional, and travels frequently. Bethany's business is likely to have a _____ and she will probably refer to the dog owners as ___.
A)high level of tangibility; customers
B)high level of inseparability; customers
C)high level of customer contact; clients
D)low level of perishability; customers
E)low level of intangibility; clients

Question

Quizplus · Accepted Answer

The scenario suggests that Bethany's service business involves a high level of customer contact, as she is providing dog grooming and doggie day care services. Additionally, she is likely to refer to the dog owners as clients, rather than just customers, as the term "clients" implies a more long-term and ongoing relationship. The other options are not applicable to the given scenario.

Bethany Has Just Opened a New Service Business Called Paws