The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-Chris is most likely at what level of management?
A)top management
B)middle management
C)first-line management
D)regional management

Question

Quizplus · Accepted Answer

As Chris is the vice-president of operations and is overseeing the production area, it is likely that he is at the top management level.