A Day in the Life of a CEO (Scenario)
Carly spent the day "shadowing" her uncle Dave, who is the CEO of a large consumer electronics company. Carly is a business management major at a local college, and one of her class assignments was to interview a business manager. When she approached her uncle about the assignment, he invited her to follow him around for a day to observe the typical business activities of a top manager. She noted that he spent the day dealing with a variety of issues. First he met with a division manager who was having difficulty achieving production targets due to his inability to motivate the employees. Then they visited the assembly line to inspect a new machine designed to increase production output. Uncle Dave had once been a production engineer, and the department supervisor and assembly workers were impressed by his knowledge of the new machine's operating specifications. At lunch they met with a group of local CEOs from other companies where everything from the new hiring laws to the latest economic reports was discussed. After lunch, Carly attended a meeting where the five-year strategic plan for the entire company was being evaluated. For her uncle it was a typical day in the life of a CEO, but for Carly it had been a day full of information that she could use for her class assignment.
-The division manager's inability to motivate his employees may be a sign of weak ________ skills.
A)technical
B)human
C)conceptual
D)organizational

Question

Quizplus · Accepted Answer

The division manager's difficulty in motivating his employees is a human skill issue. Human skills involve the ability to work well with others, motivate and communicate effectively, and resolve conflicts. Technical skills relate to the specific knowledge and abilities needed to perform a particular job, conceptual skills relate to idea generation and problem-solving, and organizational skills involve coordinating tasks and resources to achieve goals.