Giving employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.

Question

Quizplus · Accepted Answer

Giving employees the freedom to make decisions and solve problems on their own can increase their engagement and satisfaction with their work. It also enables them to respond quickly to customer needs, which can enhance the customer experience and build trust and loyalty.

Giving Employees the Discretion to Make Day-To-Day Decisions on Job-Related