Introducing Diversity Training (Scenario)
Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world.
-Jackson will be encouraging the board of directors to support efforts to improve the club's diversity policies and practices.One of the more compelling arguments he can use is that ________.
A)operations with exclusive practices experience higher profits
B)operations with inclusive practices outperform their competitors
C)the club will likely lose more members if it does not improve its practices
D)encouraging visible minorities to join would diminish the club's reputation.

Question

Quizplus · Accepted Answer

Studies have consistently shown that businesses that prioritize diversity and inclusion outperform their competitors. By improving their diversity policies and practices, the club may be able to attract more new members and stay competitive in a crowded market.