The values statement of Reliable Airlines emphasizes the importance of customer safety.After a difficult year of losses,the company president asked managers to reduce costs in marketing,payroll,and all other areas except maintenance,stating,"We can tighten our belts in every other area,but we will never scrimp on safety.In this business,if you are not safe,you don't have an airline." This illustrates which purpose of shared organizational values?
A)Guide managers' decisions and actions.
B)Shape employee behaviour.
C)Influence marketing efforts.
D)Build team spirit.

Question

Quizplus · Accepted Answer

This scenario illustrates the purpose of shared organizational values to guide managers' decisions and actions, specifically emphasizing the importance of safety and ensuring that cost reductions are not made in this critical area.

The Values Statement of Reliable Airlines Emphasizes the Importance of Customer