Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care associates who've all been consistently performing well.Customer feedback has been impressive and Pat is planning to give the associates bonuses.As a manager,Pat believes it is important to let the subordinates know when you are happy with their work.She does so,and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.

Question

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Pat is using communication to motivate her team by recognizing their success, rewarding them with bonuses, and discussing how they can continue to improve.

Pat Manages the Customer Care Department of Her Firm