Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-Brett's selection of appropriate wording is which part of the communication process?
A)feedback
B)encoding
C)message
D)channel

Question

Quizplus · Accepted Answer

Encoding is the process of selecting appropriate words and symbols to convey a message. In this scenario, Brett had to carefully choose his words to explain the new policy on overtime pay, which makes encoding the most appropriate choice. Feedback refers to the response or reaction to a message, message refers to the information being communicated, and channel refers to the medium through which the message is conveyed.