"Flo" of Communication (Scenario)
Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.
-The letter from the vice-president to the employees is an example of which type of organizational communication?
A)horizontal
B)formal
C)lateral
D)upward

Question

Quizplus · Accepted Answer

The letter from the vice-president is a formal communication as it is a written communication from a higher-level authority to the employees of the organization.