"Flo" of Communication (Scenario)
Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.
-When Sam went and talked to Florence,he was involved in which type of organizational communication?
A)diagonal
B)horizontal
C)lateral
D)downward

Question

Quizplus · Accepted Answer

Sam, a production supervisor, talking to Florence, a purchasing manager, about a position in a different department and at a different level of the organizational hierarchy, is an example of diagonal communication. This type of communication occurs across different levels and departments within an organization.