Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.
A)the customer's expectations,the customer's desires,and the customer's satisfaction
B)the customer,the service organization,and the individual service provider
C)discovering the customer's needs,meeting their needs,and following up
D)the suppliers,the customer,and the organizational culture

Question

Quizplus · Accepted Answer

Effective communication in a customer service setting requires understanding the interaction between the customer, the service organization, and the individual service provider. This is because all three components play a critical role in delivering satisfactory service to the customer. The service organization sets the policies, procedures, and standards that individual service providers must follow to meet the customer's needs. The individual service provider is responsible for delivering the service according to the service organization's guidelines. The customer's needs, preferences, and expectations guide the service delivery process, and effective communication between the three components is essential to meet those needs. Therefore, recognizing these three key components is crucial in providing effective communication in a customer service setting.

Effective Communication in a Customer Service Setting Relies Upon Customer