Communication is important for customer service organizations.________ is one effective strategy used by many such organizations.
A)Diagonal communication
B)Filtering
C)Selective perception
D)Personalization

Question

Quizplus · Accepted Answer

Personalization is an effective strategy used by many customer service organizations to improve communication with customers. This involves tailoring communication to the specific needs and preferences of each individual customer, and can help to create a more positive and engaging customer experience. Diagonal communication involves communication between different levels of an organization, filtering involves selectively sharing or withholding information, and selective perception refers to the tendency to interpret information in a way that confirms existing beliefs or biases. None of these are as directly relevant to customer service communication as personalization.

Communication Is Important for Customer Service Organizations