Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.
A)feedback
B)concurrent
C)applied
D)feedforward

Question

Quizplus · Accepted Answer

Concurrent control is the real-time monitoring and regulation of ongoing activities to ensure that they conform to organizational goals. By using video equipment to monitor employee interactions with customers, management at Giant Department Stores is engaging in concurrent control. Feedback control involves assessing results after the fact, applied control refers to using some form of external influence to bring about behavioral change, and feedforward control involves anticipating and preventing problems before they occur.

Management at Giant Department Stores Uses Video Equipment to Periodically