Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team. She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided Internet access to all employees. Jackie watched the tellers closely and found that they were spending significant amounts of time playing Internet games and posting on Facebook. Which policy should the company implement to help eliminate this problem?

Question

Quizplus · Accepted Answer

An Internet use policy would address the issue of employees spending excessive time on non-work-related internet activities, such as playing games and using social media, which is causing customer complaints.

Jackie Is the Head Teller at ABC Bank and Her