What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
A) Usability
B) Customer satisfaction
C) Financial
D) Conversion rates

Question

Quizplus · Accepted Answer

These benchmarks directly relate to how satisfied customers are with a product or service, reflecting their overall experience and willingness to continue using or purchasing from a company.

What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage