According to research, workers receive only about 65 percent of the information that is provided from the top of the communication chain.

Question

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The data in Figure 15.2 suggest that by the time messages reach the people for whom they are intended, the receivers may get little useful information. Workers may get only about 20 percent of the information that was communicated at the top.

According to Research, Workers Receive Only About 65 Percent of the Information