When a listener attempts to repeat and clarify what he or she believes another person is saying, the listener is
A) Back-listening.
B) Providing feedback.
C) Echo-listening.
D) Reflecting.
E) Reiterating.

Question

Quizplus · Accepted Answer

A basic technique called reflection will help a manager listen effectively. Reflection is a process by which a person states what he or she believes the other person is saying. This technique places a greater emphasis on listening than on talking.

When a Listener Attempts to Repeat and Clarify What He