Roberto does not trust Eric, his boss. Roberto has been brought up to always put in a full day of his best efforts. However, he does not expect that his hard work will be rewarded by Eric. According to expectancy theory, Roberto feels this way about a lack of reward by Eric because he has
A) Low valence for the outcome.
B) Low instrumentality.
C) High expectancy.
D) High valence for the outcome.
E) Negative valence.

Question

Quizplus · Accepted Answer

According to Figure 13.2, instrumentality is the link between performance and outcome. Roberto does not expect his work to be rewarded because he has low instrumentality, that is, Roberto has a low perceived likelihood that his performance will be followed by a positive outcome from Eric.

Roberto Does Not Trust Eric, His Boss