An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called
A) Just-in time control (JIT).
B) Customer relationship management.
C) Total quality management.
D) Time-based competition.
E) ISO 9001.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services.

An Integrative Approach to Management That Supports the Attainment of Customer