Which of the following is one of the criteria determining to whom the Malcolm Baldrige National Quality Award is given?
A) Use of JIT.
B) Extensive training for workers.
C) Technological innovation.
D) Customer and market focus.
E) ISO 9001 certification.

Question

Quizplus · Accepted Answer

To encourage American companies to make that commitment and achieve excellence, the Malcolm Baldrige National Quality Award is given every year to companies and nonprofit organizations that have met specified criteria in seven areas: (1) leadership; (2) strategic planning; (3) customer and market focus; (4) measurement, analysis, and knowledge management; (5) workforce focus; (6) process management; and (7) business results.

Which of the Following Is One of the Criteria Determining