Portland's Pizza, a chain of specialty pizzerias, periodically compares its quality and service levels to other successful restaurants in order to continually improve its own performance. This practice is known as

Question

Quizplus · Accepted Answer

To assess and improve performance, some companies such as Portland's use benchmarking, the process of assessing how well one company's basic functions and skills compare with those of another company or set of companies.

Portland's Pizza, a Chain of Specialty Pizzerias, Periodically Compares Its