The manager of the Capitol Restaurant noted that the restaurant had experienced a decreased number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that he failed to
A) Challenge the status quo.
B) Evaluate the alternatives and consequences.
C) Properly diagnose the cause of the problem.
D) Evaluate the decision and its consequences.
E) Identify a solution.

Question

Quizplus · Accepted Answer

The manager must dig in deeper and attempt to diagnose the situation of decreased customers rather than promptly changing the menu without considering the true cause of the drop in customers; he must identify the real problem.

The Manager of the Capitol Restaurant Noted That the Restaurant