In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of
A) Cognitive conflict.
B) Affective conflict.
C) A devil's advocate.
D) Vigilance.
E) Groupthink.

Question

Quizplus · Accepted Answer

Cognitive conflict refers to issue-based differences in perspectives or judgments. In this case the manager is trying to help the employees see the other side of the conflict by requiring them to approach the problem from the other's view.

In Trying to Make a Conflict Between Two Employees Less