To avoid setting up the listener for a defensive response
A) begin the statement with "you."
B) use descriptive "I" language.
C) create a common bond by using "we."
D) depersonalize the conflict through use of "one."

Question

Quizplus · Accepted Answer

Using "I" language allows you to express how you feel about the situation without making it sound like an attack on the other person. This can help prevent them from becoming defensive and make it easier to find a solution to the conflict.

To Avoid Setting Up the Listener for a Defensive Response