When dealing with prickly people, William Ury suggests we
A)use avoidance techniques.
B)change face-to-face confrontation to side-by-side problem solving.
C)change side-by-side confrontation to face-to-face confrontation.
D)use demand-withdrawal techniques.

Question

Quizplus · Accepted Answer

William Ury suggests changing face-to-face confrontation to side-by-side problem solving when dealing with prickly people. This technique involves sitting next to the person rather than across from them and collaborating on finding a solution to the problem at hand. It can help to reduce defensiveness and promote cooperation. Avoidance (A) and demand-withdrawal techniques (D) are not effective for resolving conflicts, and changing side-by-side confrontation to face-to-face confrontation (C) can escalate the conflict.

When Dealing with Prickly People, William Ury Suggests We