Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:
A) is all about providing the service at the lowest cost.
B) should focus on providing customers with a good experience.
C) has less flexibility than operations management in the manufacturing sector, because services are less able to make use of computers.
D) has done a good job of increasing output, but a poor job of improving quality.

Question

Quizplus · Accepted Answer

Operations management in the service sector should focus on providing customers with a good experience. This is because the service sector is highly reliant on customer satisfaction and repeat business, and a good experience can create loyalty and positive word-of-mouth. While cost is important, it should not be the primary focus in the service sector. Additionally, operations management in the service sector can make use of technology and computers, just like in the manufacturing sector, although the specific tools and applications may be different. Lastly, there is no definitive evidence that operations management in the service sector has done a poor job of improving quality.

Which of the Following Statements About Operations Management in the Service