On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. This dimension of quality is:
A)aesthetics.
B)performance.
C)features.
D)perceived quality.

Question

Quizplus · Accepted Answer

The dimension of quality being described here is aesthetics, which refers to the sensory and visual elements of a product or environment. The comfortable accommodations, fine works of art, and soothing music are all examples of aesthetic features.

On the First Day of Class at a New University