Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers.

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Total Quality Management (TQM) emphasizes continuous improvement and customer satisfaction, and involves all employees in the organization in the pursuit of these goals. It is a holistic approach to managing quality that focuses on all aspects of an organization's operations, from product design and development, to manufacturing, marketing, and customer service. The goal of TQM is to exceed customer expectations and achieve long-term success.

Total Quality Management Is the Management of an Entire Organization