What are the implications of an empty column (i.e.,one with no check marks or x's)in the main body of the matrix of the house of quality?
A) Nothing, it's just a sparse row.
B) There is no synergy among the product characteristics.
C) Product characteristics are potentially superfluous.
D) Customer requirements are potentially not being met by the product.

Question

Quizplus · Accepted Answer

An empty column in the house of quality matrix suggests that the corresponding product characteristic does not relate to any customer requirement, indicating it may be unnecessary.

What Are the Implications of an Empty Column (I