Amy,a graduate business student,helped her parents to arrest and improve their falling business volumes.Mom & Pop's,a local corner store,was suffering losses because it lacked visibility for the people new to the growing community.It was small,out of the way,badly in need of painting,and unnoticed unless one knew about it.Amy painted the store,designed ads for the paper and the post office,put up signs and billboards of the store,and handed out free samples at the summer fair.Which of Schein's change agent roles did Amy perform?

Question

Quizplus · Accepted Answer

Amy acted as a pair of hands by actively taking on the tasks required to improve the store's visibility and attract new customers. She did not analyze the gap in the business, work as a doctor-patient consultant, or act as a process consultant.  She also did not act as a freezer who resists change or avoids taking action.

Amy,a Graduate Business Student,helped Her Parents to Arrest and Improve