Which of the following represents operational CRM?
A) Supports traditional transactional processing.
B) Supports day-to-day front-office operations.
C) Supports operations that deal directly with the customers.
D) All of these.
Correct Answer:
Verified
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Q9: _ CRM supports back-office operations and strategic
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Q11: Which of the following is the first
Q12: Back-office operations deal directly with the customer.
Q14: Which of the following is not a
Q15: CRM is a technology based on the
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Q17: _-office operations deal directly with the customers.
Q19: What can analytical CRM modeling tools discover?
A)
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