What is CRM? What is the main benefit of CRM to an organization?
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Q3: Contact management falls under the category of
Q46: _ relationship management focuses on keeping vendors
Q52: Sales management, contact management, and _ management
Q54: List _ compile customer information from a
Q56: McDonald's is _ selling when it asks
Q57: Cross-selling is selling _ products or services
Q79: CRM suites will also incorporate TPS, MRP
Q81: CRM _ help organizations segment their customers
Q85: _ to deliver CRM applications will continue
Q89: _ systems also help an organization communicate
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