CRM components include all of the following except:
A) contact centres
B) sales force automation
C) marketing
D) purchasing

Name: CRM components include all of the following except: A) contact centres B) sales force automation C) marketing D) purchasing
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Purchasing is not a component of Customer Relationship Management (CRM). The other choices - contact centres, sales force automation, and marketing - are all key components of CRM.

CRM Components Include All of the Following Except