A resident is complaining about the food.The person comments on the taste,amount,and preparation.Which will promote communication with the person?
A)Listening
B)Giving your opinion
C)Telling the person,"It will be okay."
D)Changing the subject

Question

Quizplus · Accepted Answer

Listening allows the person to express their concerns and for the caregiver to understand and potentially address them. Giving an opinion or changing the subject does not address the issue and telling the person "it will be okay" minimizes their concerns.

A Resident Is Complaining About the Food