Under the five forces model,a differentiation strategy works best when:
A) The firm has intangible resources, supplier cost increases can be passed on to the customer, and equivalent substitutes are readily available.
B) The firm has tangible resources, supplier cost increases can be passed on to the customer, and equivalent substitutes are readily available.
C) The firm has tangible resources, supplier cost increases can be passed on to the customer, and the differentiation appeal creates customer loyalty.
D) The firm has intangible resources, supplier cost increases can be passed on to the customer, and the differentiation appeal creates customer loyalty.
Correct Answer:
Verified
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