Which of the following is associated with service process design rather than the design of manufacturing processes?
A) Involves the flow of customers or something belonging to customers
B) Needs to consider the extent of customer contact required
C) Involves process flow diagrams, also known as service blueprinting
D) Identifies potential failure points in the process
E) All of the choices are correct

Question

Quizplus · Accepted Answer

All of the choices listed are associated with service process design rather than the design of manufacturing processes. A is true as services typically involve the flow of customers or something belonging to customers. B is true as services often require direct customer interaction. C is true as process flow diagrams, or service blueprinting, are commonly used in service process design. D is true as identifying potential failure points in a service process is important to ensure service quality.

Which of the Following Is Associated with Service Process Design