If a manager increases server utilization (assuming no change in the customer arrival rate)what happens to the customer waiting time?
A)It increases exponentially.
B)It increases proportionally.
C)It decreases proportionally.
D)It decreases exponentially.
E)There is no change in the time.

Question

Quizplus · Accepted Answer

Increasing server utilization without a change in customer arrival rate typically leads to longer queues or waiting times for service, as each server is handling more work. This can lead to an exponential increase in waiting time due to the nature of queueing theory, where small increases in utilization near capacity can cause large increases in wait times.

If a Manager Increases Server Utilization (Assuming No Change in the Customer