Which of the following could be considered congruent communication?
A) The nurse manager states, "Come by my office anytime." Then she keeps her door closed and does not answer phone calls.
B) As a co-worker hurries down the hall, he asks, "Is there anything you need help with?"
C) As she drops a stack of charts loudly on the desk, a co-worker states, "This is going to be a wonderful day."
D) The nurse manager sits with you in the nurse's lounge and asks, "Is there anything you would like to talk about?"

Question

Quizplus · Accepted Answer

Congruent communication involves aligning verbal communication with nonverbal cues, such as body language and tone of voice. Choice D is the only option that aligns verbal communication with nonverbal cues, as the nurse manager's words match her action of sitting down and making herself available for conversation. The other options involve incongruent communication, where the verbal and nonverbal cues do not align.

Which of the Following Could Be Considered Congruent Communication