Eventually Minnie buys a Hoover upright vacuum cleaner.On their way to the car,Adelaide is already reviewing what Minnie is going to say.Her mother always bought Hoovers,they must be good.Everybody says they are the most dependable brand.There were lots of signs about them in the store.But,Adelaide thinks,if this particular vacuum cleaner doesn't live up to her expectations,Minnie will be unfit to live with! Adelaide is expressing the principle behind:

Question

Quizplus · Accepted Answer

Adelaide is expressing the principle behind the expectancy disconfirmation model, which suggests that individuals form expectations about a product based on prior beliefs and experiences. When the product meets or exceeds these expectations, they are confirmed, but if the product fails to meet expectations, they are disconfirmed, leading to dissatisfaction or even cognitive dissonance. In this case, Adelaide is worried that if the Hoover vacuum cleaner does not meet Minnie's expectations based on prior beliefs and experiences, she will be unhappy with it.

Eventually Minnie Buys a Hoover Upright Vacuum Cleaner