Lana was sitting somberly in her office. Her face had an angry expression and she had a tear in her eye. One of her co-workers asked her how she was doing. Lana responded, "I am fine." Concerned, the co-worker asked, "Are you sure? " Lana again responded, "Yes, there is nothing wrong, I am fine." Which emotional intelligence ability does Lana most likely need to develop?

Question

Quizplus · Accepted Answer

Lana's inability to acknowledge her own emotions, as indicated by her somber and angry expression contrasted with her verbal assertion of being "fine," suggests she needs to develop the ability to diagnose and recognize her own emotions.

Lana Was Sitting Somberly in Her Office